Recently I’ve been playing with a new idea on how to help Mac users. Almost every other day I find someone on Twitter that needs help with their Mac. Usually it’s a question like “How do I do this on my Mac?” In the past I would get their email and write them up directions. Depending on the complexity of the question it might take me 10 minutes to type out instructions and take screenshots. I needed a better solution that was more effective than an email or phone call. But without me physically being there.
My philosophy on learning new technology is that most people learn best visually. Seeing a demonstration can dramatically reduce the learning curve. Actions are easier to reproduce when a user can watch a video or screencast that can be paused and replayed over and over.
A few weeks ago I discovered Screenr.com Free, web based screen recording software. I tried it out and found the quality to be excellent. They also hook right into your Twitter account so I could send a tweet out as soon as the recording was done. The recordings are also limited to 5 minutes. Now, most would see that as a problem but I actually see it as a good problem. Just like the 140 character limit on Twitter keeps your posts brief and to the point. The 5 minutes time limit on Screenr does the same. It makes me have to answer the questions in the most efficient manner (of which I am still practicing.)
Here is an example:
I am using Twitter and Screenr to connect with Mac users and help answer their questions in a quick and efficient manner. Ask @mactrainer and question on Twitter and you’ll get an appropriate response, via video or screencast. I’ve started a new Tumblr blog dedicated to just this purpose.
Not only does the person who asked the question benefit from a free answer but anyone else you wants to learn more about their Mac. Please leave me some feedback and hit me up on Twitter.
Let the floodgate of Mac questions begin!
